Job Description
We are seeking a highly skilled Business Technical Service Analyst to join our team. This individual will be responsible for establishing positive relationships with clients, understanding their business needs and objectives, and providing expert support and guidance.
The successful candidate will have experience in Oracle Database and PL/SQL development, as well as consulting with clients to meet their business needs. They will also possess excellent communication skills, both written and verbal, and be able to present technical information effectively.
* Main Responsibilities:
* To develop and maintain long-term relationships with clients by understanding their business needs and objectives.
* To assist in the evaluation process of client business requirements and guide them in utilizing standard solutions.
* To participate in converting client business requirements into detailed technical specifications and present them internally and externally.
* To gain and maintain knowledge of critical business impact issues from Service Desk.
* To assist with document maintenance and record-keeping for client system environments.
* To participate in release management between Service Desk, Compliance, and Project teams, ensuring code releases do not negatively impact client operations.
Minimum Qualifications
* Relevant Experience or Degree:
* Bachelor's degree in Information Technology or related field.
* Solid experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Experience in requirements gathering, technical design, and technical presentation.
* Advanced English level for speaking, listening, and writing.
Benefits
This role offers a range of benefits, including flexibility to work from home, a people-centered environment, contact with teams from different countries, and an attractive salary and benefits package.
Other Opportunities
In addition to this role, we offer opportunities for professional development and growth within our organization. We strive to create an inclusive and safe work environment, where everyone feels valued and supported.