Customer Service Logistics Specialist
This role focuses on providing exceptional customer support and logistics services, ensuring seamless communication and order management within the organization.
Main Responsibilities:
* Support internal and external customers with inquiries related to Customer Care & Order Management.
* Develop efficient processes and implement continuous improvement through KPIs management.
* Ensure high levels of customer uptime and satisfaction.
We are looking for a highly skilled and organized individual to join our team as a Customer Service Logistics Specialist. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for delivering exceptional customer experiences.
Key Skills and Qualifications:
* Proficient in organization, problem-solving, technical background, and analysis.
* Ability to understand order systems and electronic communications.
* Able to comprehend material logistics, transportation flows, and inventory stock holding theories.
* Excellent interpersonal skills for effective daily contact with distribution, end-users, and management.
* Leadership skills for maintaining a positive, productive attitude in a diverse team under high pressure.
* Strong knowledge of rules, regulations, processes, and procedures for international trade.
* Fluency in Portuguese, English, and Spanish.
Education:
Bachelor's degree or higher is required.