We're looking for a Community Manager to lead our social media efforts and build strong relationships with our audience.
This role will involve creating and implementing social media campaigns that align with our marketing strategies, as well as monitoring and analyzing their performance.
Key Responsibilities:
* Create and implement social media campaigns that align with our marketing strategies
* Monitor and analyze social media performance
* Develop and maintain a content calendar to ensure timely posting of social media content
* Provide engaging text for social media responses and copies
* Respond to comments and customer queries in a timely manner
* Coordinate with Marketing, PR and Communications teams to ensure brand consistency
* Work closely with data strategists to provide monthly and quarterly reports and optimization opportunities
* Develop weekly and monthly reporting (Organic + Sentiment analysis) and competitive analysis
* Conduct social listening to identify trends and insights
* Work collaboratively with social strategy, account management and creatives to ensure social media channels are on brand at all times
* Stay up-to-date with digital technology trends and identify opportunities for growth and optimization
* Analyze the conversation around the brand daily
* Analyze brand performance (analytical skills essential) to drive effective results for client KPIs
Background & Skills:
* 3+ years of experience in Community Management
* Knowledge of social media good practices in terms of formats and tone of voice
* Ability to identify and track relevant community metrics
* Knowledge of metrics, social listening tools and digital reports
* Knowledge in managing CMS's
* Experience in developing or implementing community manager strategies
* Excellent verbal communication skills
* Excellent writing skills
Desirable:
* Knowledge of the financial market + consumer
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects.