Business Technical Services Analyst Job Description
We are seeking a skilled Business Technical Services Analyst to join our team. In this role, you will be responsible for establishing positive relationships with clients, understanding their business objectives and expectations, and providing technical support and guidance.
About the Role
* You will work closely with clients to identify and understand their business requirements, and provide solutions that meet their needs.
* You will participate in the evaluation process of client business requirements, effort estimation, and guiding clients to utilize standard solutions while maximizing revenue.
* You will gain knowledge of critical business impact issues from Service Desk and assist in resolving these issues.
* You will participate in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects.
Requirements
* You must have relevant experience or degree in Information Technology or related field.
* You must have solid experience in Oracle Database and PL/SQL development.
* You must have previous experience consulting with clients to meet business needs.
* You must have experience in requirements gathering, technical design and technical presentation.
* You must have advanced English level for speaking, listening and writing.
Benefits
* Flexibility to work from home.
* People centered environment.
* Contact with teams from different countries.
* Attractive policy of salary and benefits.