Work with us to establish strong relationships with our clients, understanding their business objectives and expectations.
* To develop a positive rapport with the client(s) and maintain long-term relationships.
* To assist in the evaluation process of the client's business requirements and guide them to utilize standard solutions while maximizing revenue.
* To participate in converting the client's business requirements into detailed technical specifications and present them internally and externally while securing requirement sign-off.
* To identify critical business impact issues from Service Desk and document them.
* To assist with maintenance of the client's system environments by keeping records of client functionality and environment documentation.
* To participate in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects.
We are looking for a Business Technical Services Analyst with relevant experience in client-facing roles and PL/SQL development to join our team. If you have solid experience in Oracle Database and PL/SQL development, previous experience consulting with clients, and experience in requirements gathering, technical design, and technical presentation, we would like to hear from you.
Key Skills:
* Oracle Database and PL/SQL development
* Client consultation
* Requirements gathering and technical design
* Technical presentation
* Advanced English level for speaking, listening, and writing
Why Work With Us?
* Flexible working arrangements
* Inclusive and safe work environment
* Opportunities for professional development