Information Technology Support Engineer – TECEZE
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Overview
Teceze is seeking a dedicated and proactive on‑site IT Support Engineer to deliver hands‑on technical support for our client’s local infrastructure, end‑users, and critical systems. The role ensures smooth IT operations, continuity of services, and timely resolution of incidents.
Key Responsibilities / Scope of Work
Provide on‑site support for resolving technical incidents related to infrastructure, systems, and end‑user devices.
Perform monitoring and maintenance of IT equipment and infrastructure to ensure uptime and reliability.
Deliver desktop and user support for local staff, troubleshooting hardware, software, and connectivity issues.
Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.
Coordinate critical service requests with remote teams and external vendors as needed.
Escalate complex incidents to higher‑level support teams and ensure timely follow‑up and resolution.
Expected Results
Operational Continuity: ensure uninterrupted business operations and system availability.
Quality Service Delivery: provide efficient, timely, and professional IT support.
System Reliability: reduce downtime and improve infrastructure performance.
Documentation & Reporting: maintain detailed logs, resolution notes, and preventive maintenance reports.
Qualifications & Skills
Proven experience in IT Support, Helpdesk, or Desktop Engineering roles.
Strong knowledge of Windows/Mac OS, networking fundamentals, hardware, and peripherals.
Familiarity with ITSM ticketing systems and incident management processes.
Ability to perform preventive maintenance and basic security checks.
Excellent communication and customer service skills.
Strong documentation and reporting abilities.
Professional certifications such as CompTIA A+, Network+, ITIL, Microsoft, or CCNA are a plus.
About Teceze
Teceze is a global IT service provider specializing in IT support, infrastructure management, and cybersecurity solutions. We partner with top organizations to deliver reliable on‑site and remote technology services, ensuring seamless business operations.
How to Apply
Interested candidates can apply by sending an updated résumé and availability details to: (email address or submission link). (Or submit directly through your Teceze recruiter contact.) Please mention “On‑Site IT Support Engineer – (Client Location)” in the subject line.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Computer and Network Security
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