KQ RH, in partnership with a world‑leading multinational company, is creating a modern technology center in Brazil, which will serve as the strategic hub to support all the company’s global units. Join this innovative team and help transform the future of technology!
Highlights of this position
Location: Indaiatuba/SP – Remote work model
Language requirement: English fluency (B2/C1 mandatory)
RESPONSIBILITIES
Act as the first point of contact, triaging incidents, providing first‑level support, collecting information, and escalating tickets when necessary.
Troubleshoot hardware, software, printer, connectivity, telephony, and messaging issues (both remotely and on‑site).
Maintain complete, up‑to‑date, and accurate ticket records; update the knowledge base and user documentation.
Conduct training sessions during new employee onboarding or when tools and processes change.
Manage user accounts, permissions and access; process modifications and terminations.
Install, configure, update, and maintain desktops/workstations and software (including patches, antivirus, and security updates).
Manage daily backups (including external storage) and change control logs.
Maintain the IT asset and license inventory, ensuring compliance.
Act as the focal point for desktops, printers, telephony, software distribution and antivirus.
Collaborate with maintenance, technical support, and development teams on complex cases; escalated when necessary.
Organize tasks according to priorities and deadlines.
Represent the department and company professionally, in alignment with established standards.
REQUIREMENTS
High school diploma (required); a technical or higher education degree in IT will be considered an asset.
Fluent English (spoken and written) required.
Nice to have: CompTIA A+, Network+, Microsoft (MCSA/MD-100/MD-101), ITIL.
Experience
Solid experience in desktop support/help desk, including administration of Windows and Microsoft 365/O365.
Technical Knowledge
Windows operating systems (installation, configuration, and troubleshooting).
Microsoft Office Suite and Microsoft 365.
PC and laptop hardware, peripherals and local/network printing.
Ticketing systems (Service Desk/Help Desk).
Basic knowledge of Active Directory, remote access tools, Exchange/Outlook.
Concepts and practices for operating system imaging and deployment.
Configuration of mobile devices (smartphones/tablets) and Wi‑Fi.
Antivirus, content filters, basic networking and cabling.
Ability to plan and execute migrations/upgrades, create and manage small projects, and coordinate external vendors.
ADDITIONAL INFORMATION
Location: Indaiatuba/SP
Advanced and/or fluent English is mandatory, as the role involves working with international teams
Work Model: Remote
Contract type: CLT (Brazilian labor law employment contract)
Escolaridade Mínima: Ensino Superior
Idiomas
Inglês (Nativo)
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