SOC / NOC Technician (L1) — LATAM
Acceleronix | Customer Support / Network Operations | LATAM
Location: Campinas, Brazil
Role Overview
We are expanding our Customer Support function into a 24/7 operation and are looking for a SOC / NOC Technician (L1) to support real-time monitoring, incident detection, ticket management, and escalation across our platform and connectivity environments.
This role is the first operational layer for identifying issues, validating alerts, following playbooks, and escalating incidents to L2 or engineering teams with clear context. The focus is mainly on platform, APIs, connectivity, SIM/network behavior, and service availability. Device-level troubleshooting will be handled by L2.
Key Responsibilities
- Monitor platform and connectivity environments in real time, including APIs, service availability, device telemetry, SIM status, and network behavior.
- Identify anomalies, validate alerts, and distinguish false positives from real incidents.
- Classify incidents by domain: platform, connectivity, or device-related.
- Follow predefined playbooks for common operational issues.
- Perform first-level diagnosis to identify whether the issue is related to API/backend, SIM/network/roaming, or device configuration.
- Create, update, and manage incident tickets in Fresh service or similar tools.
- Ensure proper ticket categorization, SLA tracking, and timely updates.
- Escalate incidents to L2, engineering, Customer Support, Solution Architects, or Connectivity/Carrier teams with structured information.
- Maintain accurate shift logs and support smooth handovers between LATAM, EMEA, and APAC teams.
- Highlight ongoing incidents, risks, and urgent operational priorities during shift transitions.
Required Qualifications
- Bachelor’s degree in Telecommunications, Computer Science, Information Technology, or a related field. Equivalent practical experience may also be considered.
- 1–3 years of experience in technical support, NOC/SOC, network operations, or IT operations.
- Foundational understanding of mobile networks, SIM lifecycle, and connectivity concepts.
- Basic knowledge of APIs, monitoring tools, and log analysis.
- Exposure to cloud environments; AWS basics preferred.
- Ability to follow structured troubleshooting steps and interpret system behavior.
- Comfortable working rotational shifts and on-call rotations.
- Native/fluent Portuguese and professional English required.
- Spanish is a strong plus for LATAM coordination.
Preferred Qualifications
- Experience with telecom operators, MVNOs, IoT platforms, or connectivity providers.
- Previous NOC/SOC L1 or L2 experience.
- Experience with ticketing tools such as Fresh service, ServiceNow, or Jira Service Management.
- Certifications such as CCNA, CompTIA Network+, Security+, JNCIA, AZ-900, or similar are preferred but not mandatory.
Soft Skills
- Detail-oriented, structured, and reliable.
- Calm under pressure.
- Strong ownership and accountability.
- Quick learner with strong pattern-recognition ability.
- Global mindset and collaborative approach.
- Technician mindset with interest in IT operations, systems, and network reliability.
About Acceleronix
Acceleronix is a global IoT solutions and services enablement provider, part of the ecosystem, dedicated to accelerating IoT projects for OEMs and enterprises worldwide. We deliver an integrated portfolio that includes an end-to-end IoT platform, edge-device management software, Connectivity-as-a-Service (eSIM, iSIM, vSIM), vertical software, mobile applications, and full-lifecycle cellular and satellite connectivity — empowering customers to build smarter, more efficient solutions while reducing complexity, eliminating risk, and speeding up time-to-market.
With pan-regional R&D teams and expert support across APAC, EMEA, North America, and LATAM, Acceleronix is expanding its footprint in Latin America to serve a rapidly growing base of IoT innovators across smart metering, asset tracking, smart agriculture, connected mobility, and Industry 4.0.
Life at Acceleronix LATAM
At Acceleronix LATAM, no two days are the same. You'll collaborate with a diverse, globally-connected team, engage directly with some of the most innovative OEMs and enterprises in Latin America, and contribute to technologies that are redefining how devices and people connect.
- Fast-paced, entrepreneurial environment backed by the resources of a global IoT leader and the Quectel ecosystem
- Direct access to global R&D, product, and engineering teams across Asia, Europe, and the Americas
- Regular knowledge-sharing through internal Masterclasses, webinars, and cross-functional project teams
- A culture of continuous learning — we invest in your growth because your development is our development
Industries & Applications
Acceleronix's IoT solutions power innovation across a wide range of industries. As part of our team, you'll have the opportunity to make a real impact in:
- Smart Metering & Utilities — Electricity, water, and gas metering solutions
- Asset Tracking & Logistics — Fleet management, cold chain, and supply chain visibility
- Smart Agriculture — Precision farming, greenhouse monitoring, and livestock tracking
- Smart Cities & Infrastructure — Street lighting, parking, public safety, environmental monitoring
- Industrial IoT & Automation — Predictive maintenance, factory automation, condition monitoring
- Connected Mobility & Automotive — Telematics, EV charging, micro-mobility
- Smart Home & Consumer IoT — Connected appliances, energy management, security
Why Acceleronix LATAM?
- Global Impact, Regional Focus — Be at the forefront of IoT innovation across Latin America, backed by a global organization with teams in APAC, EMEA, and North America.
- Career Growth & Development — Access structured mentorship, international exposure, internal mobility, and clear advancement paths within a fast-growing global organization.
- Cutting-Edge Technology — Work on next-generation IoT platforms, cellular connectivity, eSIM/iSIM, and edge-to-cloud solutions deployed in mission-critical applications.
- Diversity & Inclusion — Join an inclusive, multicultural workplace where diverse perspectives are valued as key drivers of innovation and success.
- Global Team & Collaboration — Collaborate with a global network of IoT experts across engineering, sales, marketing, and operations — and with the Quectel ecosystem.
Compensation & Benefits
- Competitive base salary aligned with LATAM market benchmarks
- Performance bonus/sales commission structure (role dependent)
- Flexible meal and grocery vouchers (meal allowance / food allowance)
- Health insurance with no co-pay
- Life insurance
- Paid time off
- International travel opportunities (HQ visits, global trade shows)
Explore Acceleronix — Links & Resources
We encourage all candidates to learn more about Acceleronix before applying. The links below will give you a full picture of who we are, what we build, and what it's like to work here.
Company & Careers
Company Website: — Products, solutions, and company overview
Connectivity Platform: — Our IoT connectivity management platform
Quectel (Parent Ecosystem): — Global IoT solutions provider
Quectel Careers: — Open roles across the Quectel ecosystem
Quectel News & Press: — Latest company announcements
Follow Us on Social Media
: — Company updates, job posts, industry news
(Quectel): — Global Quectel updates and news
YouTube: — Product demos, tech talks, and event highlights
Technical & Developer Resources
Quectel Developer Zone: — Docs, SDKs, tools, and developer support
Acceleronix Masterclass: — On-demand platform walkthrough and training
Product Selector: — Browse the full portfolio of IoT modules and antennas
Acceleronix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected characteristic.
