Job Title: Production Support Specialist
">
Salary and Benefits:
This is a fully remote position working East Coast hours with a competitive monthly salary range.
Job Description:
We are seeking a Sr. Application Support individual to liaise between IT and business stakeholders to support the most complex application needs.
The successful candidate will provide technical direction and guidance for a wide array of application / infrastructure activities supporting the business applications, processes & procedures across the enterprise.
The individual will develop strategic stakeholder relationships within the business units to ensure client satisfaction with complex IT design and the development of efficient business systems.
Main Responsibilities:
* Participate in architectural discussions and evaluate the applicability and usefulness of proposed solutions.
* Responsible for the support and implementation of solutions and ensure successful introduction across the organization & with clients.
* Perform technical analysis and prepare recommendations as needed.
* Act as the key liaison across all functional areas, including business units, the information technology department, and outside vendors.
* Possess a broad knowledge of technical skills and use them to effectively coordinate team members with the supported businesses.
* Facilitate decision making and arbitration relating to trade-offs both within and between different solutions.
* Possess strong analytical, troubleshooting skills and incident management skills.
* Utilize the appropriate technologies and ensure that customers have the solutions best suited to their requirements.
* Collaborate with operations teams to ensure solution compatibility with company standards.
* Oversee key operational controls to ensure ongoing operating effectiveness.
* Be a self-starter and self-motivated, prioritizing accordingly depending on demands from businesses and app/dev teams.
Required Skills and Qualifications:
* Bachelor's degree in a related discipline or equivalent work experience required, advanced degree beneficial.
* 5+ years of related Production support experience required, experience in the securities or financial services industry a plus.
* Programming/Scripting Skills in Java, Python, C++, Django etc (any scripting or coding language and ability to learn).
* Experience in various App/Networking Monitoring Tools (Splunk, Appdynamics, Prometheus etc).
* Strong interpersonal skills, proven ability to work with Global Teams, and growth mindset.
Preferred Skills:
* Advanced proficiency in DevOps, Agile, & Lean.
* Business knowledge of Securities, Fund Accounting, Collateral, and Tri-Party Repo preferred but not a must.
* Experience in Platform Engineering, Cloud, Virtual, MQ, Database, Network, ITIL, Service Management.