Responsibilities
* Lead and manage global engineering shared service teams, aligning efforts to support multiple product categories with high quality and responsiveness.
* Oversee and standardize engineering service functions, including compliance certification processes, product validation / testing, CAD standards, and technical documentation.
* Establish a strong services mentality, driving team culture focused on collaboration, agility, and responsiveness to internal customers.
* Optimize workflows and resources across regions to maximize efficiency and effectiveness of service delivery.
* Collaborate with category engineering leads, product managers, and operations teams to ensure shared services are aligned with project goals and timelines.
* Define and track key performance metrics to assess team effectiveness, service quality, and operational improvements.
* Ensure global consistency in documentation practices, testing procedures, and compliance protocols.
* Mentor and grow team leaders, fostering talent development, cross-functional knowledge sharing, and career growth.
* Develop and maintain budgets, resource plans, and tools to support shared services operations at scale.
* Stay up to date with industry best practices, tools, and standards that enhance service delivery and global coordination.
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