**About the Role**: We are seeking a skilled Support Engineer to join our team. As a key member, you will provide exceptional customer experiences and help drive technical solutions.
This role offers a unique opportunity to work with cutting-edge API gateway and API management technologies. You will collaborate with our engineering team to reproduce and resolve complex issues, as well as contribute to product improvement by understanding customer needs and identifying opportunities for innovation.
Key Responsibilities:
* Handle support tickets and provide timely, effective solutions to customers.
* Dive deep into complex issues and work closely with our engineering team to reproduce and resolve problems.
* Collaborate with sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement.
* Contribute to our vibrant community by writing technical blog posts, creating documentation, and sharing your expertise.
About Our Ideal Candidate:
* You possess strong technical proficiency in container technologies (Kubernetes, Docker) and cloud environments, with networking experience being a must-have.
* You have excellent problem-solving skills, with a knack for troubleshooting and dedication to finding solutions.
* You exhibit excellent English written and verbal communication skills to effectively interact with customers and team members.
* You demonstrate a collaborative spirit and the ability to work effectively in a fast-paced, global team.
What We Offer:
* A dynamic and supportive team that values innovation and teamwork.
* The opportunity to advance your technical skills and career within a company that prioritizes growth and development.
* A chance to work with a leading API gateway and API management solution provider, contributing to a product used by organizations worldwide.
Additional Benefits:
* The flexibility to work in a time zone ranging from GMT -5 to GMT -2.