Role Overview:
The ideal candidate will lead the reporting, analytics, and KPI strategy for ServiceNow to drive data visibility, operational performance insights, and measurable ROI.
* Develop and implement a reporting and analytics governance framework across all ServiceNow modules.
* Define standardised KPIs, reporting cadence, and data quality frameworks to ensure data accuracy and consistency.
* Design and build dashboards and reports in Performance Analytics, Reporting, and Visualization tools to provide real-time service and performance insights.
* Collaborate with business stakeholders to align reporting with goals and ITIL frameworks.
* Evaluate data accuracy, governance, and consistency across ServiceNow, Power BI, and Salesforce.
* Analyse platform adoption, automation gains, and productivity improvements to measure success.
About You:
* A minimum of 3 years of experience working with ServiceNow (Performance Analytics, Reporting, or Data Visualization).
* Demonstrated ability to design dashboards across ITSM, CSM, and SPM modules.
* In-depth knowledge of ServiceNow data models, tables, and CMDB relationships.
* Excellent collaboration, analytical, and presentation skills.
Key Responsibilities:
We are seeking a skilled professional to join our team as a ServiceNow Analyst. The successful candidate will be responsible for leading the reporting, analytics, and KPI strategy for ServiceNow to drive data visibility, operational performance insights, and measurable ROI. The role involves developing and implementing a reporting and analytics governance framework across all ServiceNow modules.
Requirements:
* Proven track record of designing and building dashboards and reports in Performance Analytics, Reporting, and Visualization tools.
* Strong understanding of ServiceNow data models, tables, and CMDB relationships.
* Excellent collaboration, analytical, and presentation skills.
Benefits:
This is an excellent opportunity to join our team and take on a challenging role that requires strong analytical and problem-solving skills. If you are a motivated and results-driven individual who is passionate about delivering high-quality solutions, we encourage you to apply.
About Us:
We are a dynamic company that values innovation, teamwork, and customer satisfaction. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.