Role Overview
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We are seeking a skilled ServiceNow Developer to enhance our ITSM environment.
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Key Responsibilities
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1. Develop and maintain ITSM workflows and modules, ensuring seamless integration with existing systems.
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2. Perform platform administration tasks including user management, roles, permissions, and security configurations.
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3. Collaborate with business analysts and stakeholders to deliver solutions that meet business objectives.
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4. Participate in testing and deployment activities, ensuring the highest quality of service delivery.
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5. Evaluate best practices in coding, testing, deployment, and maintenance to continuously improve service delivery.
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6. Troubleshoot and resolve platform issues promptly, minimizing downtime and ensuring business continuity.
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7. Maintain accurate documentation for development and configuration, facilitating knowledge sharing and onboarding.
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Required Experience & Skills
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8. 3-5 years of ServiceNow development experience with ITSM focus, with a proven track record of delivering successful projects.
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9. Experience with platform administration and configuration, including user management and role-based access control.
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10. Proficient in JavaScript, Glide API, and ServiceNow scripting, with a strong understanding of programming principles and data structures.
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11. Familiarity with ITIL processes and best practices, with a focus on service management and delivery.
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12. Excellent verbal and written communication skills, with the ability to establish strong relationships internally and externally.
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13. Able to work effectively in a team environment, collaborating with cross-functional teams to achieve business objectives.
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