5 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from VirtustantCo-Founder @ Virtustant and Intelliscreen.io | International Staffing | Testing Platform for Finding the Best ApplicantsAbout the CompanyOur organization is committed to creating an inclusive environment that values diversity and professional growth. We offer competitive compensation, opportunities for advancement, and the chance to make a meaningful impact in international remote work connections.About the RoleWe are seeking a dynamic Retention Specialist Manager to lead our critical client and agent relationship management team. In this pivotal role, you will be responsible for ensuring long-term success and satisfaction for both our remote Latin American agents and American clients. The ideal candidate will create and implement strategies that maintain strong, productive relationships, minimize turnover, and optimize the overall placement experience.ResponsibilitiesDevelop and lead a team focused on maintaining exceptional relationships between remote agents and client organizationsDesign and implement comprehensive retention strategies that support both agent professional development and client satisfactionConduct regular performance reviews and proactive check-ins with agents and client representativesManage complex negotiations and mediate potential conflicts between agents and clientsCreate and track key performance indicators (KPIs) related to agent retention and client satisfactionBuild scalable processes for relationship management across multiple placementsDevelop training programs and support mechanisms for agents to ensure continued professional growthCollaborate with recruitment and sales teams to understand placement dynamics and potential improvement areasQualificationsBachelor's degree or equivalent professional experienceRequired SkillsProven experience in team management (1-5 years preferred)Strong communication skills in EnglishDemonstrated ability to manage complex interpersonal relationshipsExcellent problem-solving and conflict resolution skillsProficiency in CRM and project management softwareAbility to work in a fast-paced, dynamic environmentStrong organizational and analytical skillsCommitment to maintaining professional and ethical standardsPreferred SkillsBackground in HR or recruitmentExperience working with remote/distributed teamsPrevious experience in Latin American labor marketsCustomer success or account management experienceMultilingual capabilities beyond English and SpanishAdvanced degree in business, psychology, or related fieldSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionSales, Human Resources, and Customer ServiceIndustriesStaffing and RecruitingReferrals increase your chances of interviewing at Virtustant by 2xSign in to set job alerts for “Customer Success Manager” roles.Customer Success Specialist - Brazilian MarketWFH: Account Manager Overseas Sales for Promotional ProductsWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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