Customer Insights and Strategy Delivery SpecialistGet AI-powered advice on this job and more exclusive features.2 days per week) based in São Paulo.Please submit your resume in English.NPS Prism is a market-leading, cloud-based customer experience (CX) benchmarking and operational improvement platform, wholly owned by Bain & Company. Our platform delivers actionable insights and analysis that help organizations design game-changing customer experiences. Built on rigorous research methodology and robust data, Prism enables clients to benchmark their performance on overall NPS and each step of the customer journey against competitors.Hybrid position (2 days per week) based in São Paulo.Please submit your resume in English.NPS Prism, launched in 2019, has rapidly grown to a team of over 200, serving dozens of clients worldwide. Although it operates as its own entity, NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms globally, recognized as one of the best places to work.We value diversity, inclusion, and collaboration, believing they are key to building exceptional teams. We hire talented individuals and foster an environment for growth and excellence.What You’ll DoAs a Customer Insights and Strategy Delivery Specialist, you will be a key contributor on the Commercial team, reporting to a Sr. Client Engagement Manager (Sr CEM). Your role involves working with various teams to ensure clients realize the full value of Prism by generating insights from data and managing client interactions.This fast-paced, cross-functional role combines client engagement, data analysis, and strategic storytelling. You will build insights, craft presentations, support training, and assist clients in integrating Prism into their decision-making processes.Responsibilities include:Supporting client onboarding, engagement, and ongoing adoption of NPS PrismAnalyzing large datasets, deriving insights, and transforming complex data into compelling narrativesCollaborating with your Sr CEM to prepare client-ready materials and presentations that communicate CX insightsAssisting the Sr. Director with data extractions for strategic reportsParticipating in client meetings to deliver insights and supportCreating and delivering training sessions and materials for clientsManaging custom data requests aligned with Sr CEM prioritiesBecoming a subject matter expert in Prism’s metrics and industry-specific CX dynamicsManaging client request backlog and data refreshesRequired Skills and ExperienceAt least 4 years in strategy consulting, customer insights, analytics, or similar client-facing rolesStrong analytical skills with the ability to interpret complex data and extract insightsProficient in Excel and Tableau or similar tools for data analysis and visualizationExcellent PowerPoint skills for translating analysis into presentationsStrong communication and collaboration skills with a client-focused approachPassion for customer experience and loyalty metrics like NPSAbility to thrive in dynamic environments, managing multiple prioritiesFluent English proficiency, both written and verbal (assessment during the process)
#J-18808-Ljbffr