As a seasoned ServiceNow ITOM professional, you will play a pivotal role in architecting and developing innovative solutions to enhance the efficiency of our IT operations. We are seeking an experienced expert with a deep understanding of ITSM and infrastructure principles.
Key Responsibilities:
* Design and implement cutting-edge ITOM capabilities within the ServiceNow platform, ensuring seamless alignment with our enterprise architecture and operational strategies.
* Collaborate with stakeholders to identify and develop effective solutions that meet organizational objectives.
* Continuously optimize the ServiceNow platform to ensure scalability, reliability, and high-performance delivery.
Required Skills & Experience:
* Minimum 6 years of hands-on experience in implementing and supporting ServiceNow ITOM modules, particularly Discovery, CMDB, and Event Management.
* Strong grasp of ServiceNow's CMDB structure and Event Correlation Rules.
* Solid understanding of server, network, and application architecture, with expertise in troubleshooting across infrastructure layers.
* Experience with Performance Analytics, email notification design, and managing complex data workflows.
* Proficient in using transform maps, data sources, and scripts for effective data import and integration.
* Skilled in developing and managing scheduled jobs, events, and automated triggers within ServiceNow.
* Experience with REST/SOAP API integrations, import sets, and custom integrations using scripted approaches.