As a forward-thinking IT Specialist, you will be responsible for installing, configuring, and maintaining computer hardware, software, systems, and networks for all employees.
This role involves serving as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.
You will manage user accounts, permissions, and access controls across various platforms, including Google Workspace, Microsoft 365, and other SaaS tools.
Key responsibilities include supporting the deployment and integration of new productivity and collaboration tools, monitoring and maintaining endpoint security, and conducting regular software updates and security patching.
This role requires strong troubleshooting and diagnostic skills, excellent interpersonal and communication skills, and the ability to train and support non-technical users.
A bachelor's degree in Information Technology, Computer Science, or a related field is preferred, along with certifications such as CompTIA A+ or Microsoft 365 Fundamentals (MS-900).
The operating hours for this role are from 9 am to 5 pm MST.
Required Skills and Qualifications
* A working level of spoken and written English
* Proven experience in IT support, systems administration, or a similar role
* Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms
* Strong troubleshooting and diagnostic skills
* Experience with endpoint management, SaaS administration, and automation tools
* Familiarity with cybersecurity best practices
* Excellent interpersonal and communication skills
* Bachelor's degree in Information Technology, Computer Science, or related field
* Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900)
Benefits and Others
This role offers a unique opportunity to work in a dynamic environment and contribute to the growth and success of our organization.
We value our employees' contributions and offer opportunities for professional development and advancement.