About the Role
As a skilled healthcare operations specialist, you will play a vital role in managing caregiver schedules, call-outs, and no-shows to ensure continuous client coverage. This is an exciting opportunity to join our team of dedicated professionals working remotely from the Philippines or LATAM.
Key Responsibilities:
* Manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage
* Handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies
* Utilize scheduling and EMR systems, as well as client proprietary platforms, to coordinate care delivery
* Proactively identify coverage gaps and resolve scheduling conflicts in real time
* Document updates accurately in the system to avoid missed calls or service disruptions
* Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage
* Provide feedback and suggestions to improve scheduling processes and client platforms
Requirements:
To be successful in this role, you must have:
* 1–2+ years of experience in U.S. healthcare operations, patient coordination, or provider support roles
* Proven experience communicating effectively with physicians, clinic staff, or healthcare providers
* Familiarity with EMR/scheduling systems, such as WellSky, AxisCare, or ClearCare
* Tech-savvy and able to quickly learn new platforms; comfortable working with AI-driven tools
* Strong problem-solving skills with the ability to resolve urgent scheduling conflicts
* Past experience working with U.S.-based teams in a fully remote setup
Essential Skills & Attributes:
* Clear, confident communication – able to explain complex workflows to medical professionals
* Persistent and detail-oriented – follows up thoroughly and tracks progress accurately
* Critical thinking – makes suggestions to improve processes and flag issues
* Independent and proactive – thrives in a remote setting with minimal guidance
* Bilingual (Spanish a plus) – many patients prefer or benefit from Spanish-speaking support
What We Offer:
A challenging and rewarding role with opportunities for professional growth and development. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.