Remote Home Care Scheduler Job Description
Job Type: Full-time, Independent Contractor
About the Position:
We are seeking a skilled and experienced Remote Home Care Scheduler to join our team. As a key member of our 24/7 scheduling coverage, you will be responsible for managing caregiver schedules, call-outs, and no-shows to ensure continuous client coverage.
Your Key Responsibilities:
* Manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage
* Handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies
* Use scheduling and EMR systems (WellSky, AxisCare, ClearCare, or similar) plus client's proprietary platform
* Proactively identify coverage gaps and resolve scheduling conflicts in real time
* Document updates accurately in the system to avoid missed calls or service disruptions
* Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage
* Provide feedback and suggestions to improve scheduling processes and the client's platform
Requirements:
* 1–2+ years in U.S. healthcare operations, patient coordination, or provider support roles
* Proven experience speaking with physicians, clinic staff, or healthcare providers
* Familiar with EMR/scheduling systems (e.g., WellSky, AxisCare, ClearCare)
* Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools
* Strong problem-solving skills with the ability to resolve urgent scheduling conflicts
* Past experience working with U.S.-based teams in a fully remote role set-up
Key Skills & Attributes:
* Clear, confident communicator – able to explain complex workflows to medical professionals
* Persistent and detail-oriented – follows up thoroughly and tracks progress accurately
* Critical thinker – makes suggestions to improve processes and flag issues
* Independent and proactive – thrives in a remote setting with minimal hand-holding
* Bilingual (Spanish a plus) – many patients prefer or benefit from Spanish-speaking support
Benefits:
1. Potential for profit share based on performance
2. Fully WFH, forever
3. Unlimited PTO
4. Potential Growth Opportunities
Why Work with Us?
We believe in creating environments where your potential is recognized, your voice matters, and your success is tied to meaningful work—not short-term perks. Joining us means stepping into opportunities that challenge you, support you, and set you up for lasting success.