Home Care Scheduler Opportunity
We are seeking a detail-oriented and tech-savvy Home Care Scheduler to join our team. As a Home Care Scheduler, you will play a crucial role in managing caregiver schedules, handling inbound and outbound requests, and ensuring seamless care coordination.
* You will be responsible for managing caregiver schedules, call-outs, and no-shows to ensure continuous client coverage.
* You will handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies.
* You will use scheduling and EMR systems (WellSky, AxisCare, ClearCare, or similar) plus client's proprietary platform.
* You will proactively identify coverage gaps and resolve scheduling conflicts in real-time.
* You will document updates accurately in the system to avoid missed calls or service disruptions.
* You will collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage.
* You will provide feedback and suggestions to improve scheduling processes and the client's platform.
Requirements:
* 1–2+ years of experience in U.S. healthcare operations, patient coordination, or provider support roles.
* Proven experience speaking with physicians, clinic staff, or healthcare providers.
* Familiarity with EMR/scheduling systems (e.g., WellSky, AxisCare, ClearCare).
* Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools.
* Strong problem-solving skills with the ability to resolve urgent scheduling conflicts.
* Past experience working with U.S.-based teams in a fully remote role setup.
Key Skills & Attributes:
* Clear, confident communicator – able to explain complex workflows to medical professionals.
* Persistent and detail-oriented – follows up thoroughly and tracks progress accurately.
* Critical thinker – makes suggestions to improve processes and flag issues.
* Independent and proactive – thrives in a remote setting with minimal hand-holding.
* Bilingual (Spanish a plus) – many patients prefer or benefit from Spanish-speaking support.
The ideal candidate will possess excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment.
Able to maintain confidentiality and discretion when handling sensitive information.
We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
Please note that we are an equal opportunities employer, committed to diversity and inclusion.
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