OverviewPerforms a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.GENERAL JOB DESCRIPTIONUnder general guidance completes the following activities:Track shipment monitoring, interpreting tracking updates in FedEx systems and operationsAssist customer in preparing shipping documentation, including international regulatory information assistance, shipping request preparation, and special notification related to worldwide pickup and deliveryAssist customers with locating packages, answering questions about FedEx products and services, providing in-person customer service at the counter or on the phoneCarry out shipment preparation with updates to FedEx systemsUpdate and analyze operational reports (Timecard, Scans, CEBS, EOPS)Carry out delivery routingMonitoring airlines and FedEx support areasCheck packages to ensure proper labeling, legality of contents including weight and size, proper packaging, insurance values, special requirements for shipment of hazardous materials and compliance with required customs documentation at destinationProvide administrative and operational support to the Station Operations ManagerMonitor couriers on route, providing information on packages released for delivery, collection and address adjustmentsMay be required to perform other duties as assignedMinimum RequirementsMinimum education: High School diploma required; Bachelor's degree preferred.Excel and Advanced WordIntermediate EnglishMinimum Required SkillsWritten and verbal communication skills and interpersonal relationshipsGeneral administrative skills and computer knowledgeFlexible time requiredAbility to lift 24 kg or more using appropriate equipmentAccuracy & Attention to DetailPlanning & Organizing SkillsInterpersonal SkillsProblem Solving Skills
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