-Job description- Following IT HSBC standards, support implementation of changes into production in line with the entity goals. - Manages expectations, results, and impact of agreed outcomes, thinking ahead to identify and overcome potential issues. - Reporting to management issues or potential risk within technical origin or which can impact entity and clients - Automate manual process within IT or operational areas focused on performance and capacity increasing. - Close tracking of technical activities with vendors to ensure projects and recurrent activities to guarantee proper governance and services under agreed threshold. - Work collaboratively with Senior Managers from other areas in IT to ensure stakeholder and customers’ requirements are met. - Proactively seek opportunities to Organize IT services to improve a business operation in collaboration with other areas. - Establishes effective relationships across the business and tech structure/matrix to ensure better engagement and better quality and effectiveness of deployment. Requirements- Knowledge of brazilian financial market and products. - Ability to build strong relationships with global/local vendors and communicate with a wide spectrum of stakeholders. - Very well organized person to support documentation for every automation - Experience with Alteryx, google looker and Qlik sense are mandatory - Language skills: Advanced English is required, and Spanish is a plus