OverviewRemoFirst provides Global payroll and compliance for remote teams.
We believe in Freedom of Work.
To do this, we empower Employers to be free from geographical boundaries and state lines, and we allow employees to be free to pursue opportunities wherever they may exist.We work with a global network of Employer of Record (EOR) partners to deliver our services.
An Employer of Record (EOR) is an organization that helps companies expand internationally by hiring and paying employees on behalf of another company.
EORs assume the responsibility for all formal employment tasks, including payroll processes and compliance documentation.
Simply put, using an Employer of Record (EOR) allows companies to legally and efficiently employ workers in other countries without having to set up a local entity or risk violating local employment laws.RemoFirst was founded in ****, remote-first since the very beginning.
We believe in people, excellence, and delivery.
The RemoFirst team is made up of problem solvers and overachievers, and we seek out others who are also passionate and relentless in their respective missions.
The Customer Experience and Growth team sits at the heart of RemoFirst, and supports clients from the moment they hire their first employee through our platform, and for the lifetime of their global employment journey.
We work closely with our Sales, Product, and Finance colleagues to deliver a world-class experience.
We also support our clients' global employees in collaboration with our network of local partners.We are looking for a Customer Success Manager to advise and proactively guide customers and their employees through the global employment process.
You will support their onboarding onto the RemoFirst platform and then be their point of contact for any future needs.ResponsibilitiesRetention & HealthOwn the health and retention of a defined portfolio of customers, ensuring consistent value realization and satisfactionPartner cross-functionally (Support, Onboarding, Offboarding, Payroll, Finance and BOps etc.) to proactively resolve issues affecting client experience or employee experienceDevelop and execute customer health and retention strategies, using data and feedback to anticipate risks and drive recovery plansMaintain accurate and current records of customer health, sentiment, and engagement in HubSpot and the platformActivationPartner with Hiring Success Managers (HSMs) and clients to ensure that committed FTE hires under the MSA are activated efficiently and on timeIdentify and remove operational blockers to speed up time-to-revenue and time-to-valueProvide feedback and insights to improve activation processes and onboarding experienceExpansionIdentify strategic expansion opportunities across products, countriesEducate customers on new platform capabilities and complementary services (e.g., RemoVisa, RemoTech, RemoPlus)Influence buying decisions through trusted relationships and data-backed recommendationsMaintain a consultative approach, focusing on long-term customer success and retention-driven growthCustomer AdvocacyCultivate customer advocates by driving strong outcomes and satisfactionEncourage positive public feedback (e.g., G2 reviews, case studies, testimonials)Partner with Marketing to spotlight success stories that elevate the RemoFirst brandAdvisory & ExpertiseAct as a trusted advisor on global employment, providing clients with informed guidance on country-specific employment practices, supported by our internal resources and local expert networkKeep internal knowledge bases up to date with new learnings and regulatory changesStay informed about RemoFirst product releases to serve as a platform expert and communicate relevant updates to clientsInternal Collaboration & FeedbackProvide structured feedback from clients to Product, Operations, and Leadership teams to influence roadmap and service improvementsContribute to CXG process optimization projects, documentation, and best practice developmentSupport cross-functional collaboration initiatives aimed at reducing ticket escalations and improving overall efficiencyWhat you'll need2+ years of experience in Account Management, Customer Support/Customer Success related roles, ideally in a SaaS platform businessExperience working in global HR, Payroll or Global MobilityHow you'll workExcellent English is a must.Clear communication and strategic thinking, as we're working with many people from all over the world, it's important for us to communicate, quickly adapt and relay information in different waysTime Management.
You will need to be good at structuring your work day and tasks to make sure you accomplish all those things whilst maintaining a work-life balanceCollaboration: we love to work together with all sorts of different people in all sorts of different places.
Everyone's opinion matters to get the job done.Independence and autonomy: as we work, we're naturally independent.
As much as we're connected, you will also need to use your own initiative to solve problems and get answers; this also means reaching out to us to get help or confirm a solutionEmpathy: you need excellent people skills to connect and motivate yourself and others around you.
You will use your empathic abilities to handle all sorts of conversations with multiple audiencesMotivation: we want our team to be passionate about our mission; we are looking for someone who enjoys the hunt and wants consistently exceeds the quota.
Someone who is driven to win will be very successful in the role of a Senior Account Executive.
Freedom of work applies not only to our customers but to ourselvesWhy work at RemoFirst?
Startup environment.
RemoFirst is an early-stage start-up.
You have a voice and can influence and grow rapidlyBuild & Scale From Scratch.
Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision.Work for a Market Leader.
Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers.Compensation and perks are great!
Competitive compensation.
Top-of-the-range work equipment.
100% remote work.
PTO regulated by local statutoryCulture.
We lead with respect, kindness, and the right to fail.
We value hard yet smart work.
Diversity and inclusion are part of our DNA.
As we grow and evolve, we welcome your input to help us define our culture further
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