Company Description
Headshots.com is transforming how professional headshots are delivered. Trusted by enterprise clients such as Boeing, Netflix, and American Express, we produce studio-quality headshots from smartphone images—backed by world-class production and technology. As we scale our platform, strong delivery discipline and cross-functional coordination are critical.
Headshots.com is seeking a Customer Success Coordinator to support post-launch customer engagement, account coordination, and internal systems upkeep. This role helps ensure a smooth, high-quality experience for customers through consistent execution and strong coordination across teams.
The ideal candidate brings a high level of organization, reliability, and comfort working at the intersection of customer communication, systems accuracy, and cross-functional team collaboration.
Core Responsibilities
Customer Engagement & Account Support
* Conduct monthly check-ins with launched teams to maintain engagement, gather feedback, and surface potential expansion or upsell opportunities.
* Serve as a day-to-day point of contact for assigned team accounts after launch, handling questions, updates, and general account support.
* Escalate complex issues or commercial conversations to senior leadership as needed.
Training & Enablement Support
* Lead or co-lead admin and team training sessions on how to submit usable photos (lighting, framing, attire, common errors).
* Manage live Q&A during trainings using prepared materials and documented best practices.
* Capture recurring questions and feedback to improve documentation and training assets over time.
Account Management & Operational Advocacy
* Serve as a coordination point across Customer Success, Production, and internal teams to ensure customer uploads and deliverables move smoothly through established workflows.
* Maintain regular update cadences and ensure files, approvals, and records are accurately tracked and archived.
* Act as an advocate for both customers and internal teams by identifying process gaps, reducing friction, and surfacing opportunities for improvement.
* Partner with Product and Engineering to define requirements and support the transition from manual tracking to more scalable, automated systems over time.
CRM & Data Hygiene (Pipedrive)
* Keep Pipedrive records current for organizations and deals, ensuring required fields are completed for reporting, visibility, and handoffs.
* Flag repeat manual work that should be automated and document requirements clearly for Dev.
Qualifications
* Excellent written and verbal English language skills
* 3+ years in customer success, operations, or administrative support.
* 2+ years of sales experience.
* Strong written communication and customer-facing professionalism.
* Experience working with CRMs (Pipedrive, Salesforce, or similar).
* Comfortable coordinating across Customer Success, Production, Sales, and Dev.
* Highly organized, dependable, and able to follow recurring cadences.
Preferred
* Experience running customer trainings or onboarding sessions.
* Familiarity with SaaS-style account management or subscription services.
* Process documentation or SOP experience.
Why This Role Matters
This position is not just support—it is a force multiplier. By owning recurring customer and data workflows, this role directly enables Headshots.com to scale accounts, improve retention, and transition from manual effort to system-driven growth.
IMPORTANT
All candidates must apply via LinkedIn. Direct contact with Headshots.com regarding this position will not be considered and may result in disqualification from the process.