Job Summary
The Partner Success Specialist plays a pivotal role in driving business growth and expansion through effective partnership management. This individual will foster strong relationships with partners, ensuring seamless onboarding, collaboration, and communication.
----------------------------------- Main Responsibilities
1. Partner Relationship Management:
* Act as a trusted advisor for partners on business matters related to Wialon.
* Foster strong, long-term relationships with partners via personal and online meetings, positioning Wialon as a reliable and easy-to-work-with provider.
* Participate in industry-related expos and events.
* Conduct regular communication sessions with partners to provide updates, address concerns, and strengthen collaboration.
* Assist in resolving partner concerns and mitigating dissatisfaction.
* Encourage partners to share expertise within the community.
* Facilitate connections between partners and other Wialon teams.
* Monitor partner compliance with Wialon community policies and rules.
2. Partner Onboarding:
* Lead the onboarding process for new partners, ensuring a smooth start within the Wialon ecosystem.
* Ensure partners are well-informed about Wialon's policies, team structure, pricing, billing, support, and development procedures.
3. Collaboration & Business Development:
* Develop a deep understanding of partners' businesses, market specifics, and unique needs.
* Support partners in migrating their customers to Wialon, ensuring smooth transitions.
* Monitor partners' business success, identifying challenges and opportunities for growth.
* Engage with technology partners to drive collaboration and lead exchange.
* Gather domain knowledge to anticipate market trends and enhance partner engagement strategies.
* Conduct market research to identify growth opportunities.
4. CRM & Data Management:
* Keep CRM data accurate and up to date.
----------------------------------- Requirements
* Bachelor degree.
* Experience in sales or customer service roles in IT sphere.
* Full professional proficiency in English, Portuguese and Spanish at a working fluent level.
* Recorded public speaking experience would be considered as a big plus.
* Excellent memory, developed logical thinking, the ability to analyze information and draw conclusions from it.
* Time-management skills in saturated work environment.
* High productivity and speed of work.
----------------------------------- Benefits
* Involvement in the growth and development of an international product technological company.
* Result-driven and supportive international team.
* Health insurance available after the probation period.
* Corporate and individual professional training available after the probation period.
* Paid medical leave 100% pay for the first 10 working days.
* Sick leave 5 paid days annually available from the first day.
* Tech equipment rent reimbursement.
* Parental and baby bonding leave.
* Family days and gifts.
* Company swag store.
----------------------------------- Others
This is a remote position with occasional traveling.