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About Us
Panaya is a leading provider of ERP and CRM Change Intelligence and Smart Testing solutions. Our SaaS platform empowers enterprises to accelerate change implementation while minimizing the time, cost, and risk across business applications like SAP®, Oracle® EBS, and Salesforce.com.
Powered by cutting–edge data aggregation, machine learning and AI-driven Smart Testing, Panaya provides deep insights and automation that enable organizations to identify dependencies, accelerate testing, and ensure business continuity. With Panaya, companies gain the confidence to evolve and innovate rapidly.
Recognized by DUN’s 100 as one of Israel’s top Hi‑Tech companies to work for in 2024, Panaya has also been honored by Gartner and Forrester for its market leadership and innovation.
What Will You Do?
As a Customer Success Manager, you are responsible for managing all aspects of the company’s relationship with its existing customers. You will be responsible for ensuring customer satisfaction and account health, as well as strengthening the ongoing relationship with your customers by providing top-quality technical services.
The Customer Success Manager is expected to ensure customer renewals, nurture expansion opportunities, and increase sales to your existing customers. Your primary goal will be to retain and grow accounts in your portfolio.
The portfolio will mostly include accounts from Brazil and will require native level of Portuguese.
Key Responsibilities
Act as the primary liaison and face of Panaya to the customer while representing customer’s interests internally.
Lead all aspects of customer account management including renewals, expansion, and upsell opportunities.
Lead the customer’s journey with Panaya by serving as the main point of contact including onboarding, methodology consultancy, and best practices.
Build strong and positive relationships as a trusted advisor with clients at various levels.
Promote product updates and adoption to the customer, identify opportunities to showcase Panaya use cases, help customers leverage value and achieve their objectives.
Advocate as the voice of customers within the company.
Learn and maintain technical expertise on product capabilities, use cases, and best practices.
Support clients and prospects with expertise about tool‑related questions.
Requirements
Fluency in English (required).
Fluency in Portuguese (required).
At least 5 years of client‑facing experience implementing Enterprise applications like SAP or Oracle EBS in a techno‑functional or DevOps leadership role.
Preferred experience as a Customer Success Manager or Technical Account Manager for SaaS enterprise software in DevOps.
Excellent verbal and written skills with strong communication, presentation, and interpersonal skills.
Ability to handle high‑pace sales processes and manage multiple customer accounts.
Knowledge of the software development life cycle and DevOps. Certifications like PMP or SAFe are preferred.
Strong analytical and problem‑solving skills, high professionalism, multi‑tasking ability, strong attention to detail, and self‑motivation.
Business orientation and analytical thinking.
Ability to work in a dynamic, cross‑functional, team‑based environment.
Ability to communicate and negotiate with C‑level executives, decision makers and Procurement/contracts teams.
Experience in SAP development is a plus.
Please submit your resume in English.
Seniority level
Not Applicable
Employment type
Contract
Job function
Other
Industries
Software Development
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