About the Role
We're seeking a proactive and detail-oriented professional to join our team as an Entry-Level Project Manager.
Your primary responsibility will be to coordinate with clients, internal teams, and developers to ensure seamless project execution. Your tasks may include monitoring client messages, facilitating communication, and managing project timelines.
* Act as a bilingual bridge between clients and internal teams.
* Help with brainstorming, strategy sessions, and progress check-ins.
* Take notes in client meetings and turn them into clear action items.
You'll also play a key role in reviewing client websites for design, performance, and SEO opportunities, as well as assisting with small fixes or hands-on tasks as needed.
Key Responsibilities:
Communication & Client Interaction
* Monitor client messages and respond promptly.
* Join client conversations and facilitate problem-solving.
* Act as a liaison between clients and internal teams.
Team Coordination & Task Management
* Manage project timelines and coordinate with teams.
* Track client support hours and communicate updates.
* Assist with reviewing client websites and identifying areas for improvement.
Quality Assurance & Helpdesk
* Review team work before sending it to clients.
* Manage Helpdesk tickets and provide timely resolutions.
* Record Loom videos to explain processes or answer common questions.
Requirements
We're looking for a candidate who is:
* Bilingual in Spanish and English.
* Curious, motivated, and open to learning new tools and processes.
* Comfortable with written communication and staying organized.
* Able to handle multiple tasks without losing track of details.
Benefits
We offer a comprehensive benefits package, including:
* Paid vacation.
* Paid job-related education.
* Covered trips to conferences.
About Us
We're a fully remote company that works with some of the coolest brands in eCommerce. Our team thrives on curiosity, creativity, and collaboration. We're builders by nature, always looking for smarter, cleaner, more innovative ways to push eCommerce forward.