Customer Support Specialist
We are seeking a highly skilled and knowledgeable Customer Support Specialist to join our team.
* This role involves providing prompt and effective assistance in chats and tickets, responding to customer inquiries based on knowledge base and training materials.
Responsibilities:
1. Maintain KPI levels in accordance with department standards.
2. Stay informed about company policies, announcements, and updates to ensure effective communication with customers.
3. Adhere to assigned working hours and demonstrate punctuality in scheduled shifts.
4. Identify and report system errors or service disruptions to the team lead or mid/senior agents in the absence of the team lead.
5. Escalate complex customer issues to the team lead or mid/senior agents to ensure proper follow-up and resolution.
You will be part of a dynamic team that is dedicated to delivering exceptional customer experiences. As a Customer Support Specialist, you will play a vital role in ensuring that our customers receive timely and effective support.
Requirements:
* Fluency in English, Spanish, and Portuguese.
* Excellent communication skills and quick problem-solving abilities.
* Strong customer service skills, including empathy, accuracy, compassion, responsiveness, resourcefulness, and conscientiousness.
* Able to work a schedule from Monday to Friday (3 PM to 11 PM GMT+3), with Saturday and Sunday as days off.
Prior experience in customer support and proficiency in Jira and Confluence are desirable but not essential. We offer a competitive salary, advanced benefits system, and opportunities for professional growth and development.
Benefits:
* Competitive official salary.
* Advanced benefits system, including medicine and additional pay on sick leave.
Our company offers a dynamic and supportive work environment, where employees can grow professionally and personally. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.