At Traefik Labs, we don’t just \"close tickets.\" We solve the complex infrastructure puzzles that power the modern web. We are looking for a Technical Support Engineer who lives and breathes cloud-native ecosystems.
This role is for someone who loves diving deep into Kubernetes, understands the nuances of Ingress Controllers, API Gateways, and API Management, and wants to contribute directly to a massive Open Source ecosystem.
🛠 The \"Must-Haves\"
* The Stack: Kubernetes, Traefik, Docker, and a deep understanding of Infrastructure.
* Excellent English: You will communicate with global customers and our engineering team daily. Fluency is non-negotiable.
* Mindset: Radically customer-centric. You enjoy helping people solve technical blockers.
🌍 Logistics
* Time Zone: Must be compatible with EST (US Eastern Time).
* Shift: This role follows a Late Shift / On-Call model, including a 1-in-3 weekend rotation.
💡 What You’ll Do
* Bridge the Gap: Support our enterprise customers.
* OSS Impact: You will analyze issues in our Open Source projects, working with the core Traefik team to maintain top-tier quality for millions of users.
* Quality First: You aren't just a messenger; you are a technical gatekeeper ensuring our software remains top-quality.
* Be the Advocate: You are customer-centric by nature, obsessed with finding the best possible solution for the user.
✨ Why Traefik Labs?
* 3.4B+ Downloads: Your work supports the world’s most popular cloud-native proxy.
* No Politics: We are a lean team where ideas compete on merit.
* High Agency: We value \"first principles\" thinking and proactive problem solvers.
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