Whether in our kitchens, dining rooms, event venues or offices, our singular purpose is to exceed our guest's expectations with our unparalleled quality, service, and food and wine knowledge. We achieve this only through the excellence, innovation and passion of our team members.
The Kingsley are currently recruiting for an Entry Level IT Associate (Tier 1) to join their team. Although mainly based in The Kingsley Hotel you may be required to work on occasions in our sister hotel Fota Island Resort.
This role is a weekend position and requires the candidate to be fully available to work Saturdays and Sundays.
Responsibilities
* Provide frontline remote and desk side support services to end users.
* Troubleshoot PC related problems either via phone, remote tools or desk side support.
* Build, configuring and troubleshoot Server, PC, Laptop applications and hardware components and will also have working knowledge of all Windows Operating Systems
* Facilitate a warranty repair with the relevant hardware vendor.
* Perform on-site installation of hardware and/or software.
* Maintenance of workstation spare parts break/fix, upgrades
* Complete incidents and requests within SLA in environment.
* Ensure tickets are updated on a daily basis.
* Support meeting room environment and IT setup as needed by clients.
* Support printers, scanners and other peripherals.
* Support mobile devices, such as iPads, iPhones and android phones.
* Support IPTV system and chromecasts
* Cisco network switches management configuring port settings sound fundamentals knowledge of networking and hardware concepts.
Requirements
* Windows server 2012, Active directory and Office 365 management desirable
* CCNA / CompTIA Network + certification or equivalent qualification is desirable but not essential, relevant experience will be taken into consideration.
* Excellent communication skills with the ability to support both highly technical and novice customers/clients.
Staff Benefits Include:
* Discount on Dining options of up to 50%
* Reduction on accommodation for family and friends
* Discount for Spa treatments and products
* Use of Health Clubs
* Staff Dining Facilities
* Staff Parking
* Company Funded Educational Programs
If you are seeking a rewarding career that involves first rate training and education, mentoring and development, attractive compensation, and inspiring rewards and recognition, consider joining The Fota Collection.