AppXite is a product software development company, based in Riga, Latvia. Our Platform is an AI-Ready Digital Marketplace, CPQ & Billing Platform for Telco, SaaS, Cloud, and AI services. It enables partners to build and monetize as-a-service offerings with flexible pricing models. The platform includes pre-built vendor and catalog integrations with major providers like Microsoft, Google, AWS, Adobe, and VMware. It supports various billing configurations, helping partners effectively manage and grow their businesses.
About the role:
Join AppXite and become part of a global team building a cutting-edge platform that powers subscription-based and cloud business models for some of the world’s leading technology companies.
This is a fully remote, long-term opportunity where you will work with international clients and modern cloud technologies, gaining hands-on exposure to complex SaaS environments and Microsoft ecosystems.
As an Application Support Specialist, you will play a key role in ensuring a seamless experience for global customers by providing technical support, troubleshooting, and operational assistance within a cloud-based platform.
Key Responsibilities:
* Technical support and troubleshooting.
* Operational support tasks in the Application Support team working with Microsoft Cloud technologies.
* Experience with Microsoft CSP (Cloud Solution Provider) support and partner ecosystem processes.
* Scope a customer issue by collecting the relevant facts and investigating the problem by doing his own research and by involving other teams as needed.
* Consult and collaborate with peers or colleagues around the world and with management and engineering to resolve service issues.
* Act internally as a customer/reseller advocate.
* Empower customers/resellers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support.
* Advise customers on how to gain additional value from their Microsoft products.
* Document technical work and research to help your colleagues to improve the product, and improve the support experience.
* Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
* Having ownership of tasks, proactively following upon them, and ensuring fast resolution.
That's You:
* Previous experience in IT support or application support.
* Strong SQL skills, including the ability to connect to databases, write, and execute queries.
* Hands-on experience working with APIs (REST, integrations, troubleshooting).
* Proficiency in English (both written and spoken).
* Microsoft certifications aligned with Azure and/or Microsoft 365 (e.g., Azure Fundamentals, Azure Administrator, Microsoft 365 Fundamentals or Associate level).
* Experience with Microsoft Cloud technologies, particularly Azure.
* Experience troubleshooting SaaS applications is a plus.
* Experience working with licensing and invoicing processes is a plus.
* Familiarity with Microsoft Partner Center or similar administrative portals is a plus.
* Ability to create, update, and maintain Help Center documentation for internal teams and external users.
* Strong teamwork and collaboration skills.
* Ability to prioritize tasks, make quick decisions, and execute effectively in a dynamic environment.
* Ability to remain calm and effective under pressure.
* Strong communication skills with attention to clarity and precision.
Why join AppXite:
* Remote-First Flexibility: Enjoy the freedom of a fully remote role.
* Work With Global Tech Leaders: Collaborate on solutions used by some of the biggest names in the industry, including Adobe, AWS, Cisco, Google, IBM, Microsoft, Lenovo, and Liquid. Your work will help shape how these companies deliver services across the globe.
* Skilled, International Team: Work alongside experienced professionals in a collaborative, multicultural environment. We value technical excellence, clear communication, and mutual support.
* Professional Development: Advance your skills with access to Microsoft certifications and continuous learning opportunities tailored to your role.
* Time to Recharge: Enjoy four weeks of paid vacation per year, plus paid public holidays.
* Referral Rewards: Help us grow our team - our employee referral program recognizes and rewards your contributions.
Join AppXite Platform Engineering team and work with a talented group of engineers building out next-generation technologies!