Position
Community Supervisor / Manager
Job Type
Full-time
Experience
3-5 years
Responsibilities
Fans Community Management : Build and maintain our brand's user community in the southeast Asiaa market to enhance user engagement and retention.
Fans Community Management : Plan and organize online and offline activities tailored to local culture to drive user participation and content creation.
Fans Community Management : Manage user feedback, promptly addressing community issues to improve user satisfaction.
KOC Content Management : Identify, recruit, and manage relationships with Key Opinion Consumers (KOCs) and Key Opinion Sales (KOSs). Leverage User-Generated Content (UGC) and Profession-generated content (PGC) content to enhance brand reputation and increase social media reach.
KOC Content Management : Maintain strong relationships with core users, fans in the local market, organize regular online and offline events.
KOC Content Management : Manage KOC involvement in campaigns, ensuring deliverables are met in terms of quality, timeline, and brand guidelines.
Community Event Operations : Plan, organize, and execute a variety of community events, both virtual and in-person, ensuring a seamless and engaging experience for participants.
Community Event Operations : Engage in our brand's collaborations with mobile games, developing corporation events with related gaming communities.
Community Event Operations : Create gaming-related events and topics to increase engagement between the brand and gaming communities.
Data Analysis & Reporting : Regularly analyze user and community data, campaign effectiveness, and market trends to optimize operational strategies.
Data Analysis & Reporting : Prepare monthly user and community reports, providing insights for optimization.
Requirements
Experience : 3-5 years of experience in social media, user operations, or gaming community management; experience with international brands or in the mobile gaming industry is preferred.
Experience : Strong understanding of social media platforms, user behavior, and gaming communities in the local market.
Skills
Skills : Excellent content planning and copywriting skills, with the ability to engage fans effectively.
Skills : Familiarity with gaming community platforms, with a proven track record in gaming community management.
Skills : Strong analytical skills, proficient in tools like Excel, Google Analytics, etc.
Skills : Exceptional communication and organizational skills, with the ability to independently plan and execute marketing and gaming-related events.
Other Qualities
Other Qualities : Proactive and innovative mindset, willing to take on new challenges.
Other Qualities : Passionate about the mobile, tech, and gaming industries, with a keen interest in industry trends.
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