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Client operations lead | são paulo | remote

São Paulo (SP)
OpsArmy
Anunciada dia 26 abril
Descrição

Position Type: Full-Time Location: Remote Apply here:https://operationsarmy.Com/application About the Role Were hiring aClient Operations Lead to take ownership of ongoing clientrelationships while guiding the talent supporting those accounts.This role focuses on keeping operations aligned, performance ontrack, and communication clear on both sides. Youll work closelywith clients to understand expectations, monitor delivery, andproactively address concerns. At the same time, youll coach andsupport talent—helping them stay productive, confident, and alignedwith service standards. This is a hands-on leadership role idealfor someone with BPO or service delivery experience whos ready tostep into broader responsibility. Key Responsibilities Act as theprimary operational contact for assigned client accounts Maintainregular check-ins to ensure satisfaction and retention Translateclient expectations into clear guidance for talent Coach teammembers on quality, productivity, and communication Monitorattendance, output, and workflow adherence Track deliverables andensure tasks move on schedule Maintain and reinforce SOPs acrossaccounts Address issues early and resolve misalignments calmly andprofessionally Qualifications 2–5 years experience in BPO,operations, or client-facing roles Experience managing clientrelationships and supporting retention Experience coaching orguiding team members Strong English communication and organizationskills Comfortable managing multiple accounts simultaneously Applyhere: https://operationsarmy.Com/application

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