Account Manager – São Paulo
About Insider One
Insider One is the number one platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.
Our story began with six desks and a vision to create a single platform to make industry‑first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1 500+ team members representing 50+ nationalities across 30+ offices.
With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.
We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top‑notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2 000+ customers from high‑growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino’s, and the list goes on.
Insider One was congratulated for becoming one of the only woman‑founded, women‑led B2B SaaS unicorns in the world. We are the only vendor recognized as the number one leader in all the capabilities marketing and customer engagement teams need.
From day one, Insider One’s mission has been to build a world‑class product company and to create one of the most socially progressive technology communities in the world.
Through our social responsibility initiatives such as 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, we commit to scaling our impact across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.
Job Description
As an Account Manager, you will be responsible for renewals and stakeholder management. You will work in coordination with Customer Success Managers and be the primary contact of the executives. Your primary responsibilities include driving renewal, creating expansion and MRR raise opportunities, negotiating contract terms, and managing high‑level stakeholders through all account bases.
Participating in meetings with key stakeholders starting from onboarding kick‑off and Business Review meetings
Discovering strategic needs and direction of customers, setting goals and objectives to drive business impact
Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints
Taking ownership of renewal success and strategy to achieve key commercial and contractual targets
Assisting sales for upselling and initiating opportunities with the right product and contact
Owning commercial targets regarding gross margin, collection package raise, and service level adjustments in existing customer portfolio
Ensuring Customer Success realization achieved and recognized across key stakeholders, reaching NPS targets to ensure best customer experience
Achieving customer advocacy goals with the marketing team through success stories and testimonials
Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution
Sharing expertise with the rest of the team and leading them in internal projects
Requirements
A university degree in Business, Marketing, Engineering, or related fields
5+ years experience in Customer Success Management, Account Management, or Sales, ideally in SaaS
Strong communication skills in both writing and speaking (English & Native Language)
High sense of responsibility and accountability
Strategic thinking with excellent project management skills
Competency in sales methodologies such as Value Selling, Challenger Selling or Spin Selling is a plus
Proven track record of using sales and persuasive skills
Experience in negotiating and navigating contracts and legal discussions
Adaptability to a fast‑paced, high‑growth, rapidly changing environment
Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow‑through with verbal and written communication
Strong presentation skills with comfort addressing senior executives, IT management, and data scientists
Proven track record of building relationships and needs discovery with senior customer executives in enterprise or highly strategic accounts
Experience in managing various stakeholder relationships to get consensus on solutions and engagements
What You’ll Enjoy
Access to 16 000+ online courses on LinkedIn Learning platform
Opportunity to share your skills through training and workshops
Paid Spotify account subscription
International, diverse, and inclusive work environment
Hybrid working model with 3 days a week office attendance
Industry shaping the future of customer experiences
Equal Opportunity
We provide equal opportunity in a zero‑discrimination workplace and welcome everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
We may use AI tools to support parts of the hiring process, but final hiring decisions are made by humans. For more information on our data processing, please contact us.
Contact
We may contact you via email or phone. If you’re curious we’d love to hear from you.
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