Job Title: IT Infrastructure Professional
We seek an experienced IT infrastructure professional to join our team as a fully remote worker. This individual will play a key role in designing, implementing, and supporting complex IT systems for enterprise clients.
Key Responsibilities:
* Design, install, configure, and support systems technologies, including servers, storage, and Active Directory.
* Consult with clients on integrating new technologies into existing infrastructures.
* Collaborate with engineering teams to deliver tailored business solutions for critical environments.
* Manage and resolve client support tickets, maintaining clear communication and documentation.
* Track time against project agreements to ensure service efficiency and profitability.
* Report on project progress and participate in ongoing technical training and development.
Requirements:
* 3–4 years of IT infrastructure experience in enterprise or managed service environments.
* 3–4 years of hands-on experience with Microsoft 365.
* Strong background in Intune and mobile device management.
* Proficiency with MFA and/or Single Sign-On solutions.
* Solid understanding of Windows Server and desktop operating systems.
* Proven ability to develop and maintain detailed systems documentation.
* Familiarity with change management, product lifecycles, and client service best practices.
This is a fully remote position, offering flexible work arrangements and competitive compensation.