Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 45,000 team members in 17 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
Role Purpose
The Department Head is responsible to ensure the quality, range and freshness of offered goods to attract and satisfy the customers. The role holder is also responsible for the coordination and communication between Merchandisers and Sales Teams and other relevant service providers within the assigned area.
Role Details – Key Responsibilities And Accountabilities
Store Strategy Development and Implementation
* Monitor and develop strategy to ensure competitive advantage
* Oversee negotiations with suppliers for internal promotions to enforce the image of discount of the store
* Oversee the establishment of a competitive assortment offer
* Stay informed about competition activities in the store’s catchment’s area and take necessary measures
Commercial Performance
* Oversee commercial policy agreed for the store pricing
* Ensure the proper conservation, utilization and profitability of the department’s assets
* Oversee the products assortment in the store
* Review comparative studies for the sections that can contribute to the efficiency of the commercial concepts
Merchandise and Stock Management
* Develop the price image and freshness image
* Ensure proper stock management (stock value, control out of stock, orders and merchandise deliveries)
* Oversee the scheduling for ordering items and the organization of the warehouse
* Implement initiatives to ensure lowest waste and shrinkage ratio
Store Service Functions
* Oversee the implementation of the security and hygiene procedures for assets and employees in the section
* Ensure all sections are enhancing customer service requirements and promoting sales
* Ensure the quality, the application and protection of company’s “Know-How”
* Inspect displays (including merchandiser activities) and ensure correct pricing is implemented at all times
* Supervise scheduling is done effectively and efficiently for related staff
Human Capital Responsibilities
* Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
* Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
* Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
* Provide inputs for the development of annual manpower plan
* Ensure the implementation of MAF Retail’s corporate policies and relevant procedures
* Apply the company corporate policies and labour laws for working hours, leaves & weekly schedule
Minimum Qualifications/Education
Qualification, Experience & Skills:
* Bachelor’s Degree
Minimum Experience
* 3+ years in Retail Business, 2+ years in an operations supervisory role
Skills
* Communication and presentation skills
* Customer service orientation
* Time management
General product knowledge
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