Position: Community Supervisor/Manager
Job Type: Full-time
Experience: 3-5 years
Responsibilities:
Fans Community Management:
* Build and maintain our brand's user community in the southeast Asiaa market to enhance user engagement and retention.
* Plan and organize online and offline activities tailored to local culture to drive user participation and content creation.
* Manage user feedback, promptly addressing community issues to improve user satisfaction.
KOC Content Management:
* Manage content calendars and ensure timely delivery of all community initiatives.
* Identify, recruit, and manage relationships with Key Opinion Consumers (KOCs) and Key Opinion Sales (KOSs). Leverage User-Generated Content (UGC) and Profession-generated content (PGC) content to enhance brand reputation and increase social media reach.
* Maintain strong relationships with core users, fans in the local market, organize regular online and offline events.
* Manage KOC involvement in campaigns, ensuring deliverables are met in terms of quality, timeline, and brand guidelines.
Community Event Operations:
* Plan, organize, and execute a variety of community events, both virtual and in-person, ensuring a seamless and engaging experience for participants.
* Engage in our brand's collaborations with mobile games, developing corporation events with related gaming communities.
* Create gaming-related events and topics to increase engagement between the brand and gaming communities.
Data Analysis & Reporting:
* Regularly analyze user and community data, campaign effectiveness, and market trends to optimize operational strategies.
* Prepare monthly user and community reports, providing insights for optimization.
Requirements:
Experience:
* 3-5 years of experience in social media, user operations, or gaming community management;
experience with international brands or in the mobile gaming industry is preferred.
* Strong understanding of social media platforms, user behavior, and gaming communities in the local market.
Skills:
* Excellent content planning and copywriting skills, with the ability to engage fans effectively.
* Familiarity with gaming community platforms, with a proven track record in gaming community management.
* Strong analytical skills, proficient in tools like Excel, Google Analytics, etc.
* Exceptional communication and organizational skills, with the ability to independently plan and execute marketing and gaming-related events.
Other Qualities:
* Proactive and innovative mindset, willing to take on new challenges.
* Passionate about the mobile, tech, and gaming industries, with a keen interest in industry trends.