Overnight System Support Specialist
Job Overview
We are seeking an experienced Windows Administrator to join our IT operations team during the overnight shift. The ideal candidate will have hands-on experience managing Windows environments, troubleshooting system and network issues, and administering core Microsoft infrastructure services.
Main Responsibilities
* Active Directory Management: Manage and maintain Active Directory, including user and group administration, OU structure, and permissions.
* Windows Service Configuration and Troubleshooting: Configure, manage, and troubleshoot Windows-based services such as DNS, DHCP, DFS, and Group Policy Objects (GPOs).
* System Performance Optimization: Perform root-cause analysis and resolve issues related to authentication and system performance.
* Connectivity Issue Resolution: Diagnose and resolve connectivity issues within a Windows environment.
* Collaboration and Escalation: Collaborate with other IT teams to escalate and resolve complex technical problems as needed.
* Documentation and Maintenance: Maintain accurate documentation of system configurations and operational procedures.
Requirements
To be successful in this role, you will need:
* Proven Experience: Proven experience in Windows system administration.
* Strong Knowledge: Strong knowledge of Active Directory and related services.
* Proficiency in Key Services: Proficiency in managing DNS, DHCP, DFS, and GPOs.
* Solid Troubleshooting Skills: Solid troubleshooting skills for authentication and performance issues in Windows environments.
* Fundamental Networking Knowledge: Basic understanding of TCP/IP networking, VLANs, and IP subnetting.
* Independence and Communication: Ability to work independently during overnight hours with minimal supervision and good communication skills.
Preferred Qualifications
The following qualifications are not required but are considered desirable:
* Certifications: Microsoft certifications (e.g., MCSA, MSCE).
* Remote Desktop Support Tools: Experience with remote desktop support tools.
* Scripting and Automation: Familiarity with scripting and automation (PowerShell is a plus).