Overview
Senior Technical Consultant - RJ. The Senior Technical Consultant is ultimately responsible for leading large, complex customer engagements, and ensuring the technical success of the Global Delivery Services. This role combines coaching junior consultants, leading solution designs, troubleshooting, escalation management, and hands-on delivery. The Senior TC will work closely with the project manager to ensure project status is communicated, a plan is in place, and progress is being made to achieve project completion. The role applies advanced subject matter expertise to complex business issues; working on multifaceted problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors. Within our delivery centers, the role requires a high degree of technical aptitude and attention to detail at all times. They are expected to perform independently and carry out Storage, Compute, Data Protection, and other technical activities autonomously. They have a strong understanding of the overall IT Infrastructure components, especially Storage, Compute & Data Protection technologies, and a deep knowledge of ITIL processes & services to put them into practice as needed. They drive customer projects and provide resolutions to escalated issues and problems. They are expected to mentor junior staff and write detailed process documents, work instructions, and run-books.
Responsibilities
Perform & lead innovative Delivery Services for Hitachi Vantara customers as defined in a Statement of Work
Create detailed technical designs from high level solution designs, based on an analysis of the customer’s environment and requirements
Take strategic decisions in consultation with Service Delivery Manager (SDM) / Project Manager (PM) based on the most relevant factors available that drive effectiveness and value to the customer
Provide technical subject expertise to troubleshoot and identify operational, connectivity and network issues, providing rational business cases and arguments to persuade upwardly and with peers
Assist with the creation of new innovative delivery collateral and maintenance of existing delivery collateral. Recommending improvements to increase efficiency, effectiveness and pioneering customer success
Provide analysis and implementation support for SAN/NAS Storage solutions, initial implementation, and integration into the environment as required
Provide input into the creation, establishment and maintenance of IT policies, procedures and practices using ITIL framework to efficiently manage the storage infrastructure
Provide input to the Service Delivery Manager for the monthly governance meetings and reports with the customer and Hitachi
Coach and train technical consultants, while also providing guidance to local teams or 3rd party partners, building mutual support and understanding with colleagues
Supports the SDM & PM in strengthening the relationship with the customer
Identify and provide suggested continuous improvement initiatives within the account
Qualifications
A minimum of 5+ years technical consultancy and enterprise experience
7+ years technical IT related experience
At least five years’ experience within Hitachi technologies, a similar competitor organization, end user or IT consultancy services provider
A demonstrated problem solver, mentor, coach, and leader who can work independently, is well organized, and always pays close attention to detail
A willingness to work a flexible schedule and to travel is a must for this role
Demonstrate strong presentation skills on technical subjects
Demonstrated ability to interact with customers at all levels
About Us
Championing diversity, equity, and inclusion. Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you. We want to help you take care of your today and tomorrow – at home and at work. We offer industry-leading benefits that go beyond compensation, including support, services, and resources that take care of holistic health and wellbeing. We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. Here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We’re also champions of work-life balance and offer flexible arrangements that work for you (role and location dependent).
We’re proud to be an equal opportunity employer and welcome all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can support your success.
Hitachi is a global company operating across a wide range of industries and regions. We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work. We help take care of your today and tomorrow with industry-leading benefits and services that look after holistic health and wellbeing. We’re champions of life balance and offer flexible arrangements that work for you (role and location dependent).
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