About the Role
We are seeking a highly analytical and technically proficient Head of Operations to lead and scale our i Gaming operations in Brazil. Based in Recife, you will orchestrate the performance of our Casino, Sportsbook, and Retention verticals. This is a high-impact role requiring a candidate who can bridge the gap between complex data analysis and hands-on operational execution in a newly regulated market.
Main Responsibilities
Operational Orchestration: Lead and synchronize the activities of the Head of Product, Vertical Managers (Casino/Sportsbook), Retention, and Data teams to ensure a unified commercial strategy.
Risk & Liability Management: Oversee Casino and Sportsbook risk controls. Monitor promotional costs (bonuses/incentives) against GGR/NGR to ensure sustainable margins and prevent bonus abuse.
Data-Driven Optimization: Use advanced analytics to evaluate player behavior, CRM effectiveness, and product performance, turning raw data into actionable operational shifts.
Regulatory & Compliance: Ensure all operational processes meet the strict requirements of the Brazilian Secretariat of Prizes and Bets (SPA).
Reporting: Deliver rigorous weekly and monthly performance audits to the Board, focusing on efficiency, cost-of-acquisition vs. LTV, and operational ROI.
Desired Experience and Qualifications
Experience: Minimum 5 years in senior operations, with at least 2 years specifically within the i Gaming sector.
Mathematical Proficiency: Strong grasp of Casino and Sportsbook math (RTP, margins, and bonus wagering mechanics).
Analytical Rigor: Proven ability to work with BI tools and Data Analysts to build custom reporting frameworks.
Risk Expertise: Practical knowledge of managing sports betting liabilities and casino fraud detection.
Language: Native/Fluent Portuguese and Advanced/Fluent English (Mandatory).
Leadership: Demonstrated experience managing specialized managers and fostering a high-performance culture.
Key Competencies:
Results-driven with a focus on logic and evidence-based reasoning.
Ability to challenge existing ideas with rigorous data.
Excellent organizational skills to manage a multi-vertical reporting structure.