**JLL empowers you to shape a brighter way**.
The position will be primarily responsible managing first line soft services to the site(s) including reception, mail operations with the objective to drive a high-end customer service experience to fulfill our Client’s internal and external customers, visitors and/or third-party vendors.
Overall, the role will be accountable for a variety of specific and/or specialized activities including but not limited to: the site supplies inventory control and management, support administrative tasks associated to Facilities Services, Front desk scope of work, business center and mail services as well as building inspections/work orders.
**Roles & Responsibilities**
- Address and fulfill Client associates’ inquiries in a polite and timely manner.
- Lead and coordinate the reception and business center teams and closely work with the FM team to drive events requirements related to spaces set up.
- Manage and maintain regular contact and meetings with relevant vendors - to report on issues, recommendations and cost estimates.
- Support weekly and monthly building inspections in alignment with the Site FM.
- Support work orders resolution - interfacing with internal customers to promptly fulfill their requirements per applicable service level agreements
- Support Travel/Visitors while interfacing with the local FM team and Organization Units to gathering and communicating up to date information to the reception and business center staff.
- Assist in organizing internal and external Client events.
- Manage the quality of conferencing facilities and engage with the local FM team whenever issues arise.
- Support local procurement needs working closely with the regional Sourcing and Procurement team.
- Provide support and coverage for Facilities Manager when appropriate and/or required as per assigned by the Client.
- Responsible for all other duties and tasks as assigned
- Pro-actively identify opportunities to continuously drive effectiveness and efficiencies within the Site Facilities operations focusing on its primary responsibilities.
- Ensure compliance with client’s and JLL EHS, Security, Business Conduct principles and key performance indicators.
- Fulfill information or guidance requirements from Client’s associates
- Ensure sufficient supplies inventory stocks availability on an ongoing basis, please orders for re-stocking purposes and keep control over consumptions trends to identify efficiency opportunities in the process.
- Ensure visitors comply with Client’s external visitation registration system following the established process and security policies.
- Support and assist internal customers on how to book meeting or conference rooms, check availability and different access/permissions.
- Assist with vendor management, contracting and on-boarding processes.
**Requirements**:
- Technical or University degree or; an equivalent number of years of education and/or working experience in the hospitality, administration, Corporate Office environment or related fields
- Zero to three years of experience performing similar activities
- Fluent Portuguese and English. Spanish is a plus, english is mandatory
**Localização**: Presencial - Vila Olímpia/São Paulo
A JLL tem uma cultura diversa e inclusiva. Estamos comprometidos em criar um ambiente em que todos se sintam valorizados e capacitados para atingir o seu potencial, independentemente de deficiência, raça, etnia, idade, religião, sexo biológico, identidade de gênero, orientação sexual, expressão de gênero ou biotipo.
Sobre a JLL:
A JLL (Jones Lang LaSalle) é líder na prestação de serviços imobiliários e em gestão de investimentos. Moldamos o futuro do mercado imobiliário por um mundo melhor, usando as mais avançadas tecnologias para criar oportunidades recompensadoras, espaços incríveis e soluções sustentáveis para nossos clientes, nossas pessoas e todos que nos cercam. A JLL é uma empresa Fortune 500, com receita anual de US$ 19,4 bilhões, operações em mais de 80 países e uma força de trabalho de mais de 100.000 pessoas em todo o mundo.
Estamos no Brasil desde 1996, com sede em São Paulo e escritório regional no Rio de Janeiro. Nossa equipe é formada por cerca de 1.000 profissionais prontos para atuar em qualquer lugar do país.
Serviços oferecidos no Brasil: Locação | Aquisição e Vendas | Consultoria e Avaliação | Gerenciamento de Propriedades | Gerenciamento de Facilities | Engenharia e Manutenção Predial | Projetos e Obras | Design & Build
Setores de atuação: Escritório | Industrial | Varejo | Hotel | Healthcare | Educação | Data Center | Residencial em Portugal
**Location**:
On-site -Sao Paulo,BRA
**Job Tags**:
GREF
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
**_JLL Privacy Notice _**
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is