Come to one of the biggest IT Services companies in the world!! Here you can transform your career!
Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.
We are looking for Designer Expert (Digital CX) who wants to learn and transform his career.
Mandatory Skills:
Fluent English and Spanish – good communication;
Service Design expertise;
User Research;
Problem resolution and creativity
Desirable Skills:
Agile Methodologies;
JIRA/ Confluence;
User Research Report creation;
User Personas or Archetypes definition;
Customer Journey / Blueprints experience
Key Responsibilities:
Conduct interviews, surveys or shadowing to understand user needs and behaviors;
Creating user personas/archetypes based on research findings to represent different user types;
Mapping out user journeys to visualize user interactions and responses at various touchpoints;
Developing service blueprints/experience to illustrate the service process, including frontstage and backstage activities;
Planning and conducting experiments for different types of solutions;
Testing solutions with real users to gather feedback and identify pain points;
Facilitating co-creation workshops with stakeholders to brainstorm and refine service ideas;
Synthesizing research findings into presentations and reports for stakeholders.
Key Words:
Good communication English and Spanish;
Service design;
User Research
>>>>>
What do we offer?
* TCS Benefits – Brazil:
* Health insurance
* Dental Plan
* Life insurance
* Transportation vouchers
* Meal/Food Voucher
* Childcare assistance
* Gympass
* TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
* Partnership with SESC
* Reimbursement of Certifications
* Free TCS Learning Portal – Online courses and live training
* International experience opportunity
* Discount Partnership with Universities and Language Schools
* Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
* TCS Gems – Recognition for performance
* Xcelerate – Free Mentoring Career Platform
* Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.
* At Tata Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects each person. Our motto is Inclusion without exception.
At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!
#Buildingonbelief
RGS - 9869165