Job Title:
Enterprise Operations Manager
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Job Description
We are seeking a seasoned professional to oversee the operational aspects of our service delivery. As an Enterprise Operations Manager, you will be responsible for ensuring seamless execution and high-quality service experience for our clients.
* You will lead and manage all operational aspects of service delivery, including incident management, problem management, change management, and capacity planning.
Required Skills and Qualifications
This role requires a minimum of 5 years of experience in Service Delivery, Managed Services, IT Operations or Enterprise Support roles serving external customers. You must have hands-on experience with incident management and ITSM practices (incident/problem/change) ideally in an ITIL-inspired environment.
* A track record of creating or improving SOPs/runbooks is highly desirable. Experience maintaining configuration/environment data for customer systems is also essential.
* Candidates should possess excellent communication skills in English both written & spoken. Strong analytical skills with ability to drive process improvements are also required.