System Engineer Job Opportunity
We are seeking a highly skilled System Engineer to join our organization. With a global presence of 55+ remote staff and 20,000+ live clients across 50+ countries, we offer exceptional career advancement opportunities.
We empower our team members to excel in their roles, and our staff retention rate is exceptionally high.
* A strong background in SolusVM Virtualisation platform is required.
* Experience with Openstack is necessary.
* Familiarity with the hosting industry, virtualisation, and dedicated servers is essential.
* Proficiency in WHMCS and KVM is mandatory.
* Strong expertise in both Linux and Windows operating systems is required.
* The ability to efficiently handle hosting issues and debug problems quickly is crucial.
Responsibilities:
* Inbound Level 2 Support (Live Chat and Tickets)
* VPS & Dedicated Server Support
* Migrations/Transfers handling
* Escalations assistance for Level 1 Support team
This is a full-time remote role that requires excellent written English skills and a reliable high-speed internet connection. Training and autonomy will be provided for growth and development.
Key Qualifications:
1. Bachelor's degree in Computer Science or related field
2. Minimum 2 years of experience in system engineering
3. Strong understanding of cloud computing and virtualization
4. Excellent problem-solving and analytical skills