Senior VIP Account Manager Brazil
We are seeking a seasoned professional to fill the role of Senior VIP Account Manager in our Brazil office. As a key member of our team, you will be responsible for catering to our most valued clients and providing them with exceptional service.
Your primary objective will be to oversee a portfolio of assigned customers, identifying their needs and taking proactive steps to meet or exceed their expectations. This includes building strong relationships through open communication, engaging customers across various platforms, and going above and beyond to ensure their satisfaction.
To achieve this goal, you will need to have excellent interpersonal skills, a customer-centric mindset, and the ability to think critically and solve problems effectively. Previous experience in handling VIP clients within the iGaming industry is highly desirable, as well as proficiency in CRM systems and practices.
In return for your hard work and dedication, you can expect a competitive remuneration package that reflects your value to the organization. You will also have the opportunity to build something from scratch and see it come to fruition, making this an ideal position for individuals who thrive in dynamic environments.
At our company, we believe that people come first, and our 'family-oriented' global culture is what drives us forward. We prioritize employee welfare and provide access to the necessary tools, benefits, and resources to help you succeed in your role.
* Foster strong relationships with high-value clients to deliver exceptional service and meet or exceed their expectations.
* Develop and implement strategies to identify customer needs and proactively address potential issues.
* Maintain accurate records of customer interactions and updates using CRM systems.
* Work collaboratively with internal teams to ensure seamless delivery of services to clients.
* Continuously evaluate and improve customer satisfaction levels, incorporating feedback into service development.