Position TitleOnBase System AdministratorDepartmentEnterprise Business SolutionsJob DescriptionThe overall purpose of the OnBase System Administrator role is to maintain and monitor the OnBase system, ensuring that all processes are working correctly. This includes performing system checks, reviewing and correcting imports, triaging Service Now tickets, and providing Active Directory assistance for end-users' access. The OnBase System Administrator I may also need to perform system resets, move document types, queries, filters, and minor changes into production, and communicate with end-users about any system changes or issues. Additionally, the position may assist with testing, quality assurance, and migration of changes, as well as end-user training and documentation of new processes.Essential ResponsibilitiesResponsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.Maintain and monitor the OnBase system, ensuring that all processes are working correctly.Perform system checks and review and correct imports.Triage Service Now tickets and complete them within the identified SLA.Provide Active Directory assistance for end-users' access.Perform system resets and notify the team and end-users of any system changes.Move document types, queries, filters, and minor changes into production.Communicate with end-users about any system changes or issues.Review Dashboard reports on system processes and storage.Assist with testing, quality assurance, and migration of changes.Assist with end-user training and documentation of new processesGeneral ResponsibilitiesPerforms other duties as assigned.Minimum QualificationsEducation Requirements: Bachelor’s Degree required. Degree in computer science, information technology or related field preferred.Experience Requirements: 0-3 years of relevant experience required.Prefer Experience With The FollowingEnterprise software.Workstation troubleshooting and enterprise deployment. Creating SQL Queries and at least 1 programming language.Monitoring servers used in applications.OnBase support or Administration.EMR training and experience is a plus.License/Certification/Registration Requirements: No certification required.Knowledge/Skills/Abilities RequiredKnowledge of OnBase and its processes, including imports, sweeps, and commits.Knowledge of system administration, including performing system checks, resets, and restarts, and moving items to production.Knowledge of computers and patient care information systemsAbility to solve moderate to complex problems and understand customer needsKnowledge of processional theory, practices, techniques and proceduresUnderstanding of healthcare business process and technologyUnderstanding of healthcare workflows and terminologyStrong verbal and written communication skillsAbility to work independently and effectively as a member of a teamAbility to communicate effectively with team members, leaders, and end-users, and to escalate issues as needed.Ability to participate in testing, quality assurance, and migration of changes, as well as assist in the creation of test plans and strategies.Current OU Health Employees - Please click HERE to login.OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
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