Mission:
Our goal is to make users' experience using our tools, platforms or APIs fluid, productive and enjoyable.
* We are looking for someone who can handle alerts, triage, classify and take action accordingly;
* Someone with a strong analytical mind who can assist in solving business problems and configuring our platform;
* A skilled developer with expertise in Java/JavaScript who can write and analyze code;
* Someone who can build business dashboards and provide technical support to users;
* Expert in testing API flows, debugging code and creating automated processes;
* Someone who can create technical content, process documentation and develop internal automation scripts;
* A team player who can collaborate with colleagues from various departments like consulting, engineering and customer success;
* Someone who can partner with our clients to deliver exceptional user experience (UX) through Sensedia's services;
* Experienced in handling tickets, responding to customer inquiries via multiple channels and ensuring complete resolution of issues;
* Contributes to the creation and update of technical content such as FAQs, tutorials and integration guides based on common user queries and difficulties;