Case Management
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As a Case Management intern, you will play a key role in evolving our fraud case intake and resolution platform. This cutting-edge tool streamlines fraud signals across departments and enhances operational workflows.
In this dynamic role, you will assist with the intake, tagging, and triage of fraud-related case submissions, document return materials processes for traceability and evidence handling, and support the creation and refinement of SOPs for fraud and marketing workflows.
* You will collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs, participate in testing and feedback for new platform features, and help draft reports to identify opportunities for automation and process improvement.
Required Skills:
* Currently pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
Benefits:
* 30-hour work week (Monday–Friday);
* Hands-on experience with a global company;
* Mentorship, professional development, and networking;
* Diversity & Inclusion: We are proud to be an equal opportunity employer.
Why Choose Us?
* We offer a unique blend of entrepreneurial spirit and corporate stability;
* Our internship program is designed to provide real-world experience and growth opportunities for students;
* Our team is passionate about innovation and collaboration.