**Salesforce Health Cloud Expert - Healthcare Operations Specialist**
We are looking for a highly skilled professional to join our team as a Salesforce Health Cloud expert, specializing in healthcare operations.
This role involves leveraging your expertise in Salesforce Health Cloud to improve healthcare operations and outcomes. You will be responsible for analyzing business processes, identifying opportunities for improvement, and implementing solutions using Salesforce capabilities.
Salary and Benefits
* A competitive contractor rate with Intellias, payment in USD
* Training and certifications to enhance your skills
* 100% work from home + internet subsidy
* 100% English environment
About the Role
You will act as the subject matter expert for Salesforce Health Cloud, providing functional and technical support. Your responsibilities will include:
* Analyzing business processes and identifying opportunities to leverage Salesforce capabilities
* Translating business needs into user stories, system requirements, and functional specifications
* Configuring Salesforce Health Cloud components, including Care Plans, Patient Timelines, Provider Networks, and custom workflows
* Collaborating with Salesforce developers and administrators to design, test, and implement solutions
* Creating and maintaining reports, dashboards, and data visualizations to support clinical and business decision-making
* Ensuring data integrity and compliance with healthcare regulations, such as HIPAA
* Providing training and documentation for end users and stakeholders
The ideal candidate will have a strong understanding of healthcare workflows and patient engagement processes. You should be able to gather, document, and prioritize business and technical requirements, and have excellent communication and interpersonal skills with a focus on user experience.
We are seeking a detail-oriented individual with the ability to work independently and collaboratively as part of a cross-functional team. If you have 3+ years of experience as a Salesforce Business Analyst, Functional Analyst, or similar role, and 1+ years of hands-on experience with Salesforce Health Cloud, we encourage you to apply.
Requirements
* 3+ years of experience as a Salesforce Business Analyst, Functional Analyst, or similar role
* 1+ years of hands-on experience with Salesforce Health Cloud
* Strong understanding of healthcare workflows and patient engagement processes
* Ability to gather, document, and prioritize business and technical requirements
* Excellent communication and interpersonal skills with a focus on user experience
* 3-5 years of SQL experience for extracting, transforming, and analyzing patient and operational data
* Strong communication and storytelling skills to convey data findings in a patient-centered, outcome-oriented context
* Familiarity with healthcare data structures, such as claims data (LAAD, Optum, etc.), pharmacy data, and outreach data (Salesforce)
* Proficiency in data visualization tools, such as Tableau, Looker, Power BI, to create clear, accessible dashboards and reports
* Experience collaborating with cross-functional teams, including patient advocates, digital health product managers, patient services managers
* Proficiency with Excel/Google Sheets for ad hoc analyses and quick-turn reporting
* Detail-oriented mindset with the ability to work independently