What is Teachable?
Teachable is trusted by creator-educators around the world to grow their impact and income. From online courses and communities to memberships and downloads, Teachable's digital learning products help creator-educators drive meaningful connection and sustainable revenue. With industry-best ecommerce tools, easily toggled on directly within the platform, creators can confidently maximize their earnings, while getting paid directly by their audience. Teachable's unmatched focus on the student learning experience also ensures creators can make a positive and influential impact on their communities—entirely on their own terms. Today, tens of thousands of creator-educators use Teachable to share their knowledge, reaching millions of students around the world. To learn more, visit teachable.Com.
Are you ready to join a dynamic, cross-cultural team at an exciting turning point in our company’s journey? Now part of the global Hotmart Company portfolio, whose platforms have helped creators earn more than $10 billion, Teachable continues to take the creator economy by storm as a true industry leader. Together, Teachable and Hotmart are delivering market-leading products that prioritize creator control and flexibility, alongside meaningful partnership and support from our team. If you have big ideas, relish the chance to challenge convention, and deeply believe in the power of creators to shape the future, we want you on our team!
Your Mission
We are seeking a highly analytical and strategic Customer Success Operations Sr Analyst to strengthen our Customer Success strategy and accelerate our go-to-market engine in a rapidly growing SaaS company. You will partner with CS, Finance, Product, Marketing, and Data teams to design scalable processes, implement effective incentives and structures, and ensure execution aligns with business priorities. This is a high-impact role with strong visibility and influence across the organization.
Key Responsibilities:
* Partner with CS and executive leadership to define the go-to-market strategy—including segmentation, sales motions, and revenue growth priorities.
* Design and continuously refine quota-setting frameworks, territory models, and headcount planning to enable scalable growth.
* Develop compensation strategies and incentive structures that drive exceptional performance while aligning with company objectives.
* Build and manage strategic dashboards and frameworks to monitor CS productivity, NRR, Excel/Google Sheets as needed.
* Translate business questions into analytical projects, delivering actionable insights to guide product focus, market entry, and commercial efficiency.
* Drive operational rigor through annual/quarterly planning cycles, cross-functional alignment, and performance reviews.
* Identify and implement process improvements across tools, data flows, and CRM workflows (HubSpot) to enhance efficiency at scale.
Requirements:
* 3–4 years of experience in Customer Success Operations or Business Operations, preferably within a SaaS or technology company.
* Strong proficiency in Excel/Sheets and CRM tools (HubSpot knowledge is a plus)
* Solid understanding of SaaS metrics and revenue motions (new business, upsell, retention).
* Excellent communication skills in English (both written and verbal).
* Proven ability to collaborate cross-functionally and independently lead complex initiatives.
* Comfortable presenting insights and recommendations to senior leadership.
* Bachelor’s degree in Engineering, Economics, Business, or a related field.
Why Join Us?
* Opportunity to work in a high-growth SaaS environment with global exposure.
* Direct impact on go-to-market strategy and revenue growth.
* Collaborative, data-driven, and entrepreneurial culture.
* Competitive compensation and benefits package.
* This is a role based in Brazil, and you’ll collaborate closely with teams across the U.S. and Brazil.
Your work will follow Brasilia Standard Time (BRT), and you’ll be hired as a CLT contract employee with compensation in BRL.